megapetirPrivacy Policy

This page describes what we collect when you use megapetir and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. We do not sell your data to third parties, and we use industry-standard encryption to secure your account.

Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. We are transparent about what we collect, how long we keep it, and who has access to it. If you have questions about your data or how we handle it, contact our support team.

This policy applies to all users of megapetir, including those accessing our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions.

What data we collect on megapetir

We collect the following information when you create a megapetir account and use our platform:

• Identity information: Your full name, date of birth, national ID number, and passport or driver's license details. We require this for account verification (KYC) before you can withdraw funds.
• Contact information: Your email address, phone number, and mailing address. We use these to send account notifications, withdrawal confirmations, and support responses.
• Payment information: Your bank account number, e-wallet account details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history. We store this securely to process deposits and withdrawals.
• Account activity: Your login history, betting history, game play records, and account balance. We keep this data to help you track your activity and to detect fraudulent behavior.
• Device and browser information: Your IP address, device type, operating system, and browser type. We use this to secure your account and prevent unauthorized access.
• Communication records: Any messages you send to our support team, including chat transcripts, emails, and phone call notes. We keep these to resolve your issues and improve our service.

How we use your data

We use the data we collect on megapetir for the following purposes:

• To verify your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
• To process your deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.
• To provide customer support in English and Indonesian during business hours.
• To detect and prevent fraud, account abuse, and unauthorized access.
• To send you account notifications, promotional offers, and service updates (you can opt out of marketing emails at any time).
• To comply with legal obligations and respond to law enforcement requests.

We do not use your data for purposes other than those listed above without your explicit consent.

Our data protection practices on megapetir

We at megapetir treat your personal data as a trust. We encrypt it, limit access to it, and delete it when we no longer need it.

Data security and encryption

We protect your megapetir account using industry-standard encryption (TLS 1.2 or higher). Your password is hashed and salted so that even our staff cannot see it. Your payment information is encrypted and stored separately from your account profile. We use two-factor authentication (2FA) to add an extra layer of security to your account.

Our servers are located in secure data centers with physical access controls, surveillance, and backup power systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we detect a security breach, we will notify affected users within 72 hours as required by law.

Data retention and deletion

We keep your megapetir account data for as long as your account is active. If you close your account, we retain your data for 7 years to comply with financial and anti-money-laundering regulations. After 7 years, we delete your personal information unless we are required by law to keep it longer.

You can request a copy of your data or ask us to delete your account at any time by contacting our support team. We will respond to your request within 30 days. If you request deletion, we will close your account and remove your data from our active systems, though we may retain anonymized records for statistical purposes.

Third-party processors and data sharing

We share your data with third parties only when necessary to provide our service. These include:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks (mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals.
• Identity verification providers: We use third-party services to verify your ID and address documents.
• Customer support platforms: Our support team uses chat, email, and phone systems that may store your communication records.
• Legal and regulatory authorities: We may disclose your data to law enforcement, tax authorities, or financial regulators if required by law.

We do not sell your data to advertisers, data brokers, or marketing companies. All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify.

Cookies and tracking

We use cookies and similar tracking technologies on megapetir to remember your login status, store your preferences, and analyze how you use our platform. These cookies are essential for the platform to function. You can disable cookies in your browser settings, but this may prevent you from using megapetir.

We do not use cookies to track you across other websites. Our analytics tools collect aggregated data about user behavior (e.g., which games are most popular) but do not identify individual users.

Your rights regarding your data

You have the right to access, correct, and delete your personal data on megapetir. You can update your account information (email, phone, address) at any time in your account settings. If you believe your data is inaccurate, contact our support team and we will correct it within 5 business days.

You also have the right to opt out of marketing communications. Every promotional email we send includes an unsubscribe link. You can also disable marketing notifications in your account preferences.

Data transfers and jurisdiction

Our servers may be located outside your jurisdiction. By using megapetir, you consent to the transfer of your data to countries where we operate. We ensure that all data transfers comply with applicable data protection laws and are protected by appropriate safeguards such as standard contractual clauses.

Contact us about privacy

If you have questions about our privacy practices, want to access your data, or wish to file a complaint, contact our support team. We are available in English and Indonesian during business hours (Monday–Friday, 09:00–18:00 Jakarta time). We will respond to your inquiry within 5 business days.

We at megapetir are committed to protecting your privacy and handling your data responsibly. Our privacy practices are designed to comply with applicable laws and to give you control over your information. If you have any concerns about how we handle your data, please contact our support team. This privacy policy was last updated and is effective immediately.